Urban Service Monitoring System (UrSMS) project was developed under the Asian Cities Climate Resilience Network (ACCCRN) for improving the monitoring and grievance redressal for health, water supply, sewerage and solid waste services. This system can be upgraded to be used during emergencies such as floods. It is being developed with active partnership between SMC and TARU.
As part of urban reforms, the service level benchmarking and monitoring has been initiated for improving accountability and to monitor improvements in services through development programmes like JNNURM. This pilot takes the idea further by involving the citizens in monitoring the service levels through simple indicators. To enable this, Mobile phone based structured text messaging system has been developed. A structured reporting and Web-GIS interface are also provided to aid decision makers.